FAQ — Under Control AC | South Florida HVAC

Question 1

What areas do you serve?

Accepted Answer

Under Control Air Conditioning serves residential and commercial customers across Miami-Dade, Broward, and Palm Beach counties. Contact us to confirm service at your address.

Question 2

What air conditioning services do you offer?

Accepted Answer

We provide AC repair, installation, replacement, preventive maintenance, commercial HVAC service, ductwork, sheet metal work, and ductless mini-split service.

Question 3

Do you work on both homes and businesses?

Accepted Answer

Yes. We service residential and commercial properties, including offices, retail spaces, warehouses, and other business locations.

Question 4

Do you handle new construction and commercial build-outs?

Accepted Answer

Yes. Contact us with the project location, scope of work, plans if available, and requested schedule so our estimating team can review your project.

Question 5

Which equipment brands do you service?

Accepted Answer

We install and service major brands, including Rheem, Ruud, Goodman, Trane, Carrier, Payne, Mitsubishi Electric, and Fujitsu. Contact us with your equipment's brand and model to confirm service.

Question 6

Can you help me decide whether to repair or replace my AC?

Accepted Answer

Yes. We evaluate your equipment's condition and explain your repair and replacement options before you decide.

Question 7

Do you repair AC systems installed by another company?

Accepted Answer

Yes. We can inspect and service existing systems, including equipment installed by other contractors. Please provide the brand and model when requesting service.

Question 8

Do you service rooftop AC units?

Accepted Answer

Yes. We service and replace commercial rooftop units. Please let us know about roof access, building restrictions, and any special access requirements when requesting service.

Question 9

Can you inspect uneven cooling or weak airflow?

Accepted Answer

Yes. We evaluate airflow concerns and inspect the equipment and accessible ductwork to help identify the cause and recommend improvements.

Question 10

Can I request maintenance for multiple AC units?

Accepted Answer

Yes. Tell us how many systems you have, their locations, and the property type so we can prepare a maintenance proposal.

Question 11

How do I request service?

Accepted Answer

Call (877) 252-7385 or complete our website's Contact form. Our team will follow up to confirm availability and appointment details. Submitting a request does not confirm an appointment.

Question 12

Do you offer emergency or same-day service?

Accepted Answer

Call us to check current availability. Response times depend on your location, the service needed, and technician availability.

Question 13

How much is a service call?

Accepted Answer

Service call and diagnostic fees range from $85 to $175, depending on your location, travel distance, appointment time, equipment type, and the complexity of accessing and inspecting the system. We confirm the applicable fee before scheduling. Repair costs are quoted separately after diagnosis.

Question 14

Is there a diagnostic fee?

Accepted Answer

Yes. A diagnostic fee applies when we inspect your system to identify a problem. The fee ranges from $85 to $175 and is confirmed before scheduling. The diagnostic fee is waived when you approve the repair.

Question 15

Does the service call fee include repairs?

Accepted Answer

The service call covers the visit and diagnostic evaluation. Repairs, replacement parts, and additional work are quoted separately for your approval.

Question 16

Can you give me an exact repair price over the phone?

Accepted Answer

We can explain our service call fees, but an accurate repair quote usually requires an on-site inspection to identify the problem.

Question 17

Will I know the repair cost before work begins?

Accepted Answer

Yes. After inspecting your system, our technician will explain the findings and provide an upfront repair quote for your approval.

Question 18

Is my appointment confirmed after I submit the online form?

Accepted Answer

No. The form sends a service request. Our team will contact you to confirm availability, the applicable service call fee, and your appointment.

Question 19

What information should I provide when requesting service?

Accepted Answer

Please provide your name, phone number, service address, whether the property is residential or commercial, and a brief description of the problem. Equipment photos and model numbers are helpful when available.

Question 20

Can you work with property managers and general contractors?

Accepted Answer

Yes. We handle residential and commercial HVAC projects and coordinate project scope, site access, scheduling, and proposal requirements.

Question 21

What should I send for a new construction or build-out estimate?

Accepted Answer

Send available mechanical plans, the project address, scope of work, bid deadline, and anticipated construction schedule to estimating@undercontrolac.com.

Question 22

Do you handle permits when required?

Accepted Answer

For work requiring a permit, we identify the applicable permitting requirements and explain what is included in your proposal.

Question 23

Are you licensed and insured?

Accepted Answer

Yes. Under Control Air Conditioning holds Florida HVAC License #CAC1817984 and is fully insured. Our technicians are EPA 608 Certified and background-checked.

Question 24

Do you speak Spanish?

Accepted Answer

Yes. Se habla español. Podemos ayudarle con reparaciones, instalaciones, mantenimiento y solicitudes de servicio.

Question 25

Do you offer financing?

Accepted Answer

Yes. We offer 0% financing for 18 months through Synchrony. Apply online or ask our team for details when you request service.

Frequently Asked Questions

Service Areas & Coverage

Services

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Commercial & Construction

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